Book an Appointment

The Wand Medical Centre offers a number of different types of appointments including face to face and telephone consultations. It can be useful to have a telephone consultation when you do not need to be physically examined by a doctor.

More on this page:

• Urgent appointments
• Routine appointments
• Your appointment
• Telephone consultations
• Punctuality
• Cancelling or changing an appointment
• If you need help with your appointment

Urgent appointments

To request an urgent appointment, you can call us on 0121 440 1561 or send us an Accurx request as follows:

Routine appointments

To request a routine appointment in advance, during opening times you can send us an Accurx request. All routine Accurx requests would be responded within 2 working days.

You can also use your NHS account (through the NHS website or NHS App) or call the surgery on 0121 440 1561 to book an appointment, screening test or vaccination.

When you get in touch, we’ll ask what you need help with. We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation using the most appropriate method. This could be by:

• Phone
• Face-to-face at the surgery
• A video call
• Text or email

Telephone consultations

If there are no routine appointments available, or if you wish to simply talk to a clinician , you will be offered a telephone call back from the duty clinician.

In this consultation, the clinician may be able to answer your questions and help to solve your problem. Alternatively they can book you an appointment for you to see the most appropriate member of the team.

Non urgent telephone consultations can also be requested with a clinician of your choice, though this should not be used for urgent problems.

To learn more about our telephone consultations please click here.

Punctuality

We would like to think that all our patients could arrive on time or before their allocated appointment time so that the surgeries can run smoothly and patients can be given the time and attention that they deserve.

However, if a patient arrives more than ten minutes late for their appointment then we cannot guarantee that it will be possible to be seen by the doctor and they will be asked to re-book. If late for a nursing team appointment, there will be no capacity to be seen and there will be a requirement to rebook your appointment. Please ensure plenty of time is made available to arrive for your appointment. Punctual patients will be given priority unless clinical needs dictates differently.

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call the BADGER service (Birmingham and District General practitioner Emergency Room) on 0300 555 9999.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs